Shipping policy
Shipping & Delivery
Last updated: 23 October 2026
Thank you for shopping with Sill & Spade. This policy explains where we deliver, how orders are fulfilled and what you can expect after placing an order.
Where we deliver
We currently deliver to addresses within the United Kingdom.
Available delivery options and charges will be shown at checkout before you place your order.
We don’t currently offer international delivery.
Order processing
We aim to begin processing orders as quickly as possible.
Processing times can vary depending on the product and the fulfilment partner responsible for preparing your order. Any specific processing or dispatch information shown on a product page should be taken into account alongside the estimated delivery information provided at checkout.
Orders placed during weekends or public holidays may not begin processing until the next working day.
Once an order has entered processing, we may not be able to change or cancel it. This doesn’t affect any statutory cancellation rights you may have.
Delivery times
Estimated delivery times will be shown on our website, product pages or during checkout where applicable.
Delivery estimates are provided in good faith but aren’t guaranteed delivery dates unless we expressly tell you otherwise.
We’ll deliver your order without undue delay and within any timeframe we’ve agreed with you. Where no delivery timeframe has been agreed, we’ll deliver in accordance with the timescales required by UK consumer law.
Occasionally deliveries may be affected by circumstances outside our reasonable control, such as severe weather, disruption to transport networks or carrier delays.
If there’s a significant problem or delay with your order, please contact us at hello@sillandspade.co.uk and we’ll investigate it for you.
Delivery charges
Delivery charges are calculated and displayed at checkout before you complete your purchase.
Charges may vary depending on the products ordered, delivery destination, parcel weight or the fulfilment arrangements for your order.
Where we offer free delivery, any applicable conditions will be displayed on our website or at checkout.
You won’t be charged a delivery fee that wasn’t disclosed before you placed your order.
Orders containing more than one product
Some Sill & Spade products are stored, prepared, printed or dispatched on our behalf by different fulfilment partners.
This means that if you order more than one product:
- your order may arrive in more than one parcel;
- different products may be dispatched on different days;
- different carriers may be used; and
- parcels from the same order may arrive at different times.
You won’t be charged additional delivery fees after placing your order simply because we choose to fulfil your order in separate parcels.
Tracking your order
Where tracking is available, we’ll send you tracking information once your order has been dispatched.
Please allow some time for tracking information to become active after you receive your dispatch notification.
Not every delivery service provides full tracking. Where tracking isn’t available, this doesn’t affect our responsibility for ensuring your order is delivered.
Delivery addresses
Please check that your delivery address is complete and accurate before placing your order.
If you notice a mistake after ordering, contact us as soon as possible at hello@sillandspade.co.uk.
We’ll do our best to correct the address before the order is dispatched, but we can’t guarantee that changes will be possible once an order has entered processing.
If an order can’t be delivered because the address supplied by you was incorrect or incomplete, please contact us so we can discuss the available options. Additional delivery costs may apply where an order needs to be sent again because incorrect delivery information was supplied.
Lost or missing orders
If your order hasn’t arrived within the expected timeframe, please contact us at hello@sillandspade.co.uk.
We’ll investigate the delivery with the relevant carrier or fulfilment partner.
Your purchase is from Sill & Spade, so you won’t be expected to resolve a lost delivery directly with our supplier or carrier.
Goods generally remain at our risk until they come into your physical possession, or the physical possession of someone you’ve identified to receive them, except where the law provides otherwise.
If your order is confirmed as lost, we’ll provide an appropriate replacement or refund in accordance with your legal rights.
Damaged deliveries
If an item arrives damaged, please contact us as soon as possible at hello@sillandspade.co.uk.
Please include your order number and, where possible, photographs showing the item, packaging and damage. Photographs can help us investigate what happened and resolve the issue more quickly.
We’ll arrange an appropriate remedy in accordance with your statutory rights.
Please see our Returns & Refunds Policy for further information about damaged or faulty products.
Delayed deliveries
If your order is delayed, please contact us and we’ll investigate.
Under UK consumer law, where no other delivery period has been agreed, goods must generally be delivered without undue delay and no later than 30 days after the contract is entered into.
If we fail to deliver within an agreed or legally required timeframe, you may have the right to specify an additional reasonable period for delivery or, in certain circumstances, end the contract and receive a refund.
Where delivery by a particular date was essential and this was agreed or made clear to us before the contract was entered into, additional rights may apply.
Nothing in this policy limits those statutory rights.
Delivery and risk
We remain responsible for your goods while they’re being delivered.
Risk generally passes to you when the goods come into your physical possession, or into the physical possession of a person you’ve identified to receive them.
Different rules may apply if you independently arrange your own carrier and that carrier wasn’t offered by us as a delivery option.
UK taxes and import charges
Prices and delivery charges displayed to UK customers will be presented on the basis applicable to your purchase.
You won’t be required to pay unexpected customs duties or import charges on delivery unless we have clearly informed you before you place your order that such charges will apply.
Order changes and cancellations
If you need to change or cancel an order, please contact us as soon as possible at hello@sillandspade.co.uk.
Because some orders may be automatically sent to our suppliers or fulfilment partners for processing, we can’t guarantee that an order can be changed or stopped once processing has begun.
This doesn’t affect any statutory cancellation rights you may have.
Please see our Returns & Refunds Policy for more information.
Questions about delivery
If you have a question about an order or delivery, please contact:
Sill & Spade
Email: hello@sillandspade.co.uk
Please include your order number where possible so we can help you more quickly.
Nothing in this Shipping & Delivery Policy affects your statutory rights under UK consumer law.